Ready to make an impact where quality meets customer care? We’re on the hunt for an experienced Quality and Customer Support Specialist who’s ready to help our client be the bridge between their world-class products and their equally amazing customers. You’ll be the go-to for tackling real-world Manufacturing/Customer/Engineering issues, improving processes, and making sure their quality standards aren't just met — they’re exceeded. What You’ll Be Doing Partner with internal teams (production, supply, quality, accounting – you name it) to keep operations smooth Build relationships with customers — over the phone and in person (yes, there will be occasional field trips!) Be the RMA Rockstar: Prioritize, track, and resolve returns like a pro Visit customer sites to help solve the real problems on the production line Translate tech talk into actionable solutions (and vice versa) Lead problem-solving efforts and ensure effective resolution steps Identify and suggest improvements in quality, warranty, and service processes Support our Lean Manufacturing culture and quality initiatives like a true quality ninja What We’re Looking For 3+ years of equivalent industry experience OR Bachelor’s degree in Mechanical Engineering (or a related field) Comprehensive understanding of Lean Manufacturing and Quality Tools Ability to interpret and act on Quality, Environmental, and Health & Safety policies Computer savvy with Microsoft Office, MRP systems, and Quality Control software Excellent communicator — written, verbal, and everything in between SOUND LIKE YOUR DREAM "MAKE AN IMPACT" ROLE? Apply now and show us how you turn challenges into solutions. Or refer someone who fits this description – quality people know quality people! salary: $50,000 - $63,000 per yearshift: Firstwork hours: 8 AM - 4 PMeducation: High SchoolResponsibilities Collaborate with internal departments including manufacturing, production engineering, supply chain, quality, and accounting Promote and follow Lean Manufacturing principles and quality standards across all activities Maintain regular communication with customers to build and strengthen relationships Conduct scheduled calls and follow-ups to ensure customer satisfaction and issue resolution Visit customer production facilities to address manufacturing issues and support process improvements Serve as a liaison between customers and internal quality engineers for issue resolution and improvement tracking Manage and prioritize RMA (Return Material Authorization) cases to meet content and timing targets Facilitate effective problem-solving sessions and ensure timely completion of corrective actions Provide suggestions to enhance product and process quality based on customer feedback and internal findings Support warranty and service harmonization initiatives in line with company and customer requirements Skills Quality AssuranceQuality ControlCustomer supportAnalytical ThinkingVerbal CommunicationBasic Software SkillsFollow-upClaims ProcessingTelephone EtiquetteActive ListeningResponsivenessAdapting to ChangeTyping SkillsCustomer RelationsProviding FeedbackTesting Qualifications Years of experience: 3 yearsExperience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.