job summary: Description In this role, you will be the responsible for the operational health of our client's network while getting hands on with technical issues. You will be the first line receiving operational and technical issues related to the network and will drive resolution through completion. The scope of this will vary day to day and will you be expected to troubleshoot issues, will engage with service providers when their service is impacting ours, work with stakeholders or site contacts, coordinate with design and planning team for changes, and other related network tasks. 3-4 Page resumes max location: Saint Gabriel, Louisiana job type: Contract salary: $48 - 58 per hour work hours: 8am to 5pm education: No Degree Required responsibilities: What will you do: Provide triage, analysis, and resolution of network incidentsEnd-to-end incident management, bringing in additional skilled resources as requiredEngage or defer to other technical teams as required in resolution of incidentsAct as major incident manager (MIM) when incident impact warrants itProvide timely updates to stakeholders or incident manager during incidentsHands on troubleshooting and configuration of networking equipment including Cisco, Meraki, and others as requiredParticipate in global on-call rotation, including some weekend requirementsLeverage network management systems (NMS) to understand issues and pinpoint where the problem likely is and the impact it is causingCollect packet captures as necessary; perform initial diagnosis of output where possibleInterface with local contacts and service providers as needed to resolve site connectivity, hardware, service issues; hold providers accountable to SLAsProactively identify, engage, and act on situations where "things could be better"Continually evaluate network capacity and performance; make recommendations for design changes as appropriateAssist with on-going maintenance of CMDB information and updates of our internal Knowledge BaseFulfillment of DNS/DHCP requests such as A or CNAME record requests, new DHCP scope requests, or updating MX recordsImplementation of changes as defined and requested by design and planning team qualifications: What do you need to have: 3-4 Page resumes max 5+ years' hands on troubleshooting and configuration experience in supporting large multi-national corporate networks utilizing a diverse set of technologies and vendors 5+ years working directly in Cisco IOS and the Meraki dashboard5+ years troubleshooting and configuring WLAN technologies; Cisco and Meraki experience desired.Experience working with Cisco NSO, SAE, UCS, ISE, and DUO is desiredExperience with VMwareDemonstrated ability to use IOS and Meraki dashboard in the troubleshooting and configuration of the networkCisco Certified Network Associate (CCNA) or comparable certification required or demonstrable work experience and skillComfortable collecting packet capturesFirm understanding and application of network protocols and functions including BGP, OSPF, EIGRP, NAT, DNS, DHCP, SDWAN, IPAM, SDN, ACL, Spanning Tree, VLAN, OSI Model, NetFlow, TACACsAbility to convey complex technical topics into layman terms while under time constraintsAbility to leverage NMS tools (such as Nagios, SevOne, LiveNX, SolarWinds, NetScout, ServiceNow, Meraki Dashboard, etc.) to diagnose & triage issues or requestsFamiliarity with the use and limitations of syslogs, SNMP traps, device polling, NetFlow, and other management functionsUnderstanding of ITIL and its principles such as event, incident, problem, and change managementOrganizational skills to manage multiple priorities at one time while meeting deadlinesExperience participating in network implementation & refresh projectsExperience working with customers remotely and over the phone to assist with network troubleshooting skills: What do you need to have: 5+ years' hands on troubleshooting and configuration experience in supporting large multi-national corporate networks utilizing a diverse set of technologies and vendors 5+ years working directly in Cisco IOS and the Meraki dashboard5+ years troubleshooting and configuring WLAN technologies; Cisco and Meraki experience desired.Experience working with Cisco NSO, SAE, UCS, ISE, and DUO is desiredExperience with VMwareDemonstrated ability to use IOS and Meraki dashboard in the troubleshooting and configuration of the networkCisco Certified Network Associate (CCNA) or comparable certification required or demonstrable work experience and skillComfortable collecting packet capturesFirm understanding and application of network protocols and functions including BGP, OSPF, EIGRP, NAT, DNS, DHCP, SDWAN, IPAM, SDN, ACL, Spanning Tree, VLAN, OSI Model, NetFlow, TACACsAbility to convey complex technical topics into layman terms while under time constraintsAbility to leverage NMS tools (such as Nagios, SevOne, LiveNX, SolarWinds, NetScout, ServiceNow, Meraki Dashboard, etc.) to diagnose & triage issues or requestsFamiliarity with the use and limitations of syslogs, SNMP traps, device polling, NetFlow, and other management functionsUnderstanding of ITIL and its principles such as event, incident, problem, and change managementOrganizational skills to manage multiple priorities at one time while meeting deadlinesExperience participating in network implementation & refresh projectsExperience working with customers remotely and over the phone to assist with network troubleshooting Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.