job summary: Job Responsibilities: Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver, and support IT services and products to meet the needs of a business within required SLAsPrepares for new or changed services, management of the change process and the maintenance of regulatory, legal, and professional standardsManage and support infrastructure applications and related data repositories on a day-to-day basisMonitor, measure, report and review current performance of application services and ensure availability and capacity meet business demandApply applicable information security procedures to maintain compliance across infrastructure applications.Manages the performance of systems and services in terms of their contribution to business performance and their financial costs and sustainabilitySupports the development of continual service improvement plans to ensure the IT infrastructure adequately supports business needsFacilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization, and initiation of action. Documentation of root causes and implementation of remedies to prevent future incidents.Installs, configures, and troubleshoots Application(s) used to support IT ServicesActs as third level resources for Collaboration application(s)Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolutionOn-Call support responsibilities (coverage nights & weekends) Required Skills: 2 to 4+ years' experience with Microsoft Lync/Skype/Teams (IM, Online-Meeting w/content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing & Softphone/Enterprise Voice)Cisco UC Suite (Teams, Jabber, Jabber EV, WebEx)2+ years Microsoft PowerShell and scripting technologiesExperience with monitoring technologies (Splunk, SCOM, SiteScope)Solid understanding of Active Directory, Server, Database (SQL); and networking & voice technologiesSolid understanding of Linux server, networking, and storage technologiesExperience with virtual platforms (client and server) and Microsoft Office productsCapable of working effectively under a high pressure and demanding work environmentProven experience in problem identification, troubleshooting and resolutionExcellent written and verbal communication skillsAbility to effectively interface with key software/hardware partners such as Microsoft, Cisco, Smarsh, Mattermost, Integrated Research, and Red HatExperience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset Desired Skills: Telephony and network experienceITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus location: Dallas, Texas job type: Contract salary: $58.30 - 68.30 per hour work hours: 8am to 5pm education: Bachelors responsibilities: Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver, and support IT services and products to meet the needs of a business within required SLAsPrepares for new or changed services, management of the change process and the maintenance of regulatory, legal, and professional standardsManage and support infrastructure applications and related data repositories on a day-to-day basis qualifications: Experience level: Entry LevelEducation: Bachelors skills: Network Security Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.