Service Coordinator - Be the Heart of Our Service Operations! Thonotosassa, FL 33592 Schedule: Monday–Friday, 9am–6pm ***(Must be able to work 4 hour weekend days every 5th weekend)*** We’re seeking a Service Coordinator to be a vital link between our customers, internal departments, and field teams. This is more than just a coordination role—it’s your chance to be a go-to expert and trusted communicator in a dynamic logistics and customer service setting. What You’ll Do: Respond to customer inquiries via phone, email, and written correspondence with professionalism and efficiency. Provide accurate product and service information to consumers, retailers, and internal teams. Manage and document all customer interactions in our incident management and Oracle systems. Collaborate with Quality Control and Product Development to report on trends and customer feedback. Handle account updates, order changes, tracking requests, password resets, and more with courtesy and precision. Process service tickets, vendor and customer records, and dispatch requests accurately and on time. What We’re Looking For: ✅ Expert communication and organizational skills ✅ Experience in service coordination, dispatching, or customer support preferred ✅ Tech-savvy with data entry and CRM/ERP system experience (Oracle a plus!) ✅ A problem-solver who stays calm under pressure ✅ Flexible and dependable with a team-first mindset Why Join Us? We’re a people-first company that values accuracy, customer satisfaction, and operational excellence. As a Service Coordinator, you’ll be a key player in keeping our service commitments on track and our customers happy. Apply today and help us deliver more than just great service—deliver peace of mind.salary: $20 - $21 per hourshift: Firstwork hours: 9 AM - 6 PMeducation: AssociateResponsibilities Respond to customer requests and product inquiries via live telephone calls, written correspondences, and emails consistent with legal and regulatory guidelines. Serve as a subject matter expert for consumers, internal customers, and retailers by accurately relaying product information pertaining to usage, ingredients, and/or handling. Thoroughly document all customer interactions and process incomplete service requests within the incident management system and Oracle database. Assist the Quality Control, Product Development and other internal departments with reports pertaining to customer feedback and trends. Provide timely, accurate, and courteous support for customers including but not limited to account maintenance, address corrections, order cancellations, password resets, delivery tracking, and product questions. Entering and processing of accurate customer information, vendor information and dispatching serivce tickets and product requests The essential functions of this role include:working in a smoke free environmentworking up to 4 hrs of overtime per weekSkillsResponsiveness (1 year of experience is required)Customer requests (1 year of experience is required)Customer Contact (1 year of experience is required)Work Order Entry (1 year of experience is required)Microsoft Excel (3 years of experience is required)Process Service Requests (1 year of experience is required)Timely customer support (1 year of experience is required)empathetic (2 years of experience is preferred)Appointment Scheduling (2 years of experience is required)Dispatching Requests (1 year of experience is required)Appointment coordination (2 years of experience is required)CRM (1 year of experience is preferred)Meeting deadlines (1 year of experience is required)Service ticket entry (1 year of experience is required)QualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.