job summary: Job Purpose Summary (position overview) statement: The OTM Support Manager: - Support Coca-Cola OTM business users, including transportation planners, settlement analysts, procurement, carriers, logistics leadership, and others, with day-to-day OTM issues resolution with a comprehensive knowledge of functional areas of OTM. - Need the ability to troubleshoot and solve complex issues within the various modules of OTM, including order management, shipment planning (including bulk planning), Financials (invoicing/vouchers), rate management, and other areas of OTM. - Liaise with business and IT to resolve system issues and be the primary point of contact for OTM functional and system issues. Identify and recommend key process and performance improvement opportunities within OTM identified during support. - Support OTM users by conducting training sessions and maintaining job aids and transportation/OTM documentation. - Deliver functional OTM projects by gathering business requirements and delivering a working solution. location: Atlanta, Georgia job type: Contract salary: $90 - 105 per hour work hours: 8am to 5pm education: Bachelors responsibilities: Must Haves & Preferred experience/duties: - Minimum of 5 years of functional experience configuring, maintaining, and supporting OTM - Experience with supporting OTM users and troubleshooting issues related to order management, shipment planning, rates, invoicing, master data, etc. Must be able to deep dive to find the root cause of recurring issues. - Extensive knowledge of OTM modules, including order management, shipment management, itineraries, equipment, rate management, financials, etc. - Extensive experience with OTM functional configuration. Ability to suggest and make OTM configuration changes to support business requirements. - SQL experience - SAP experience qualifications: Time Commitment and Scope of Work: 50% - Support OTM Business Users: - First line of support for transportation planning, settlement, procurement, and carrier issues - Manage OTM Support email mailbox to triage and resolve day-to-day system issues - Identify and investigate recurring issues to find the root cause and work with the appropriate teams to get permanent fixes implemented. - Engage OTM IT for technical support issues and act as a liaison between the business and IT until resolved - Monitor and resolve any interface/transmission issues between OTM and other systems (SAP, EDI, FourKites, etc.) - Lead end-user training for various user groups. Create/maintain training documentation, job aids, and support documentation as needed. - Manage/maintain master data in support of new locations and changing business requirements. 50% - Lead OTM Projects/UAT - Lead functional OTM projects to deliver enhancements for transportation stakeholders - Lead UAT for projects developed by the OTM IT team - Lead quarterly OTM patch testing - EDI testing for onboarding new carriers into OTM skills: anagement, itineraries, equipment, rate management, financials, etc. - Extensive experience with OTM functional configuration. Ability to suggest and make OTM configuration changes to support business requirements. - SQL experience - SAP experience (+) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.