job summary: Highly technical Quality Manager wanted for immediate direct hire role at growing Andover manufacturer. In this role you will oversee and improve Return Merchandise Authorization (RMA) processing, including cycle time, administration, reporting, and direct communication with customers on product quality issues. The ideal candidate will have a Bachelor's Degree in a technical discipline (BSEE preferred, but not required) and 5-10 years of experience in an electronics manufacturing environment, specifically in failure analysis. Organizational and interpersonal skills are essential, with the ability to manage multiple activities and coordinate with other managers and department heads. If you're ready to take on a key role and drive continuous improvement, apply today for immediate direct hire consideration! location: Andover, Massachusetts job type: Permanent salary: $102,800 - 128,500 per year work hours: 8am to 4pm education: Bachelors responsibilities: Review customer requests for product returns, evaluate eligibility, and generate RMA numbers for approved returns.Administer and process RMAs as directed by management.Provide assistance to customers inquiring about the RMA process, return status, and product replacement or refund options.Gain in-depth knowledge of products to support engineers in failure analysis and technical report writing for customer returns. Interface with external customers and engineering teams on customer-facing issues. Perform data mining, reporting, and publishing of RMA performance metrics, including PPM and cycle time to closure.Collaborate with quality and manufacturing teams to drive corrective and preventive actions for product-related issues.Coordinate with other departments to align production procedures, maximize product quality, and minimize costs. #LI-NP1 qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors skills: QualityData Analysis Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.