Join Our Team as a Customer Support Specialist! Tampa, FL 33634 Are you a problem-solver with a passion for helping people? Do you thrive in a fast-paced environment where every day brings a new challenge? If so, we want YOU to be part of our team! We’re looking for a Customer Support Specialist to be the friendly voice and knowledgeable expert our customers rely on. You’ll be the first point of contact, providing top-notch assistance across phone, email, and chat while ensuring every customer interaction is seamless and satisfying. This career opportunity will increase to $21-$22.00/hr once permanent & completion of 90 day probational period.What You’ll Do: ✅ Be the hero! Answer customer inquiries with speed and accuracy, providing product, service, and pricing details. ✅ Solve problems like a pro! Troubleshoot service issues and guide customers through quick fixes before dispatching technicians. ✅ Keep things moving! Process orders, schedule service appointments, and coordinate with warehouse and technician teams. ✅ Handle warranties with ease! Manage claims, returns, and repairs while following company policies. ✅ Boost customer experience! Offer tailored recommendations and upsell relevant products or maintenance plans. ✅ Stay organized! Maintain customer records, track service requests, and follow up to ensure satisfaction. ✅ Be a service coordinator! Work with dispatch teams to schedule timely and efficient service calls. ✅ Turn frustration into satisfaction! De-escalate complaints and resolve issues with professionalism and care.What We’re Looking For: Excellent communication and active listening skills. A customer-first mindset with great problem-solving abilities. Experience in customer support, technical troubleshooting, or service coordination is a plus. Ability to multitask in a fast-paced environment. A team player with a positive attitude and attention to detail.Why Join Us? ✨ Competitive pay & benefits package. ✨ Supportive team culture & growth opportunities. ✨ Make a real impact by helping customers every day! If you’re ready to turn your customer service skills into a fulfilling career, apply today!salary: $18 - $19 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: AssociateResponsibilities Customer Inquiry Handling – Respond promptly to customer inquiries via phone, email, and chat, providing accurate information on products, services, pricing, and scheduling. Technical Support & Troubleshooting – Assist customers in diagnosing and resolving common service issues, guiding them through troubleshooting steps before dispatching a technician if needed. Order Processing & Scheduling – Manage and process orders for new service, replacement parts, and service appointments while coordinating with technicians and warehouse teams. Warranty & Claims Management – Handle warranty claims, process returns, and coordinate repairs or replacements in compliance with company policies and manufacturer guidelines. Sales Support & Upselling – Recommend appropriate products, accessories, and maintenance plans to customers, identifying upselling opportunities to enhance customer experience and increase revenue. Customer Account Management – Maintain accurate customer records, update order history, track service requests, and follow up to ensure customer satisfaction. Service Coordination & Dispatching – Work closely with field technicians and dispatch teams to schedule service calls efficiently, ensuring timely responses and optimized routes. Complaint Resolution & Escalation – Address customer concerns professionally, de-escalating complaints, resolving disputes, and escalating complex issues to management when necessary. The essential functions of this role include:working in a smoke free environmentSkillsCustomer support (3 years of experience is required)Administrative Duties (1 year of experience is required)Microsoft Excel (2 years of experience is required)Verbal Communication (1 year of experience is required)Responsiveness (2 years of experience is preferred)Account Management (2 years of experience is preferred)Telephone EtiquettePurchase OrdersWork order Entry (1 year of experience is required)Active ListeningCustomer Relationship Management (1 year of experience is required)QuotingAppointment Scheduling (2 years of experience is required)Dispatching (1 year of experience is required)Logistics Coordination (2 years of experience is preferred)Project coordination (2 years of experience is preferred)QualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.