job summary: The Salesforce team on Scaled Operations is responsible for creating and managing the Salesforce platform that our teams use to acquire, vet and optimize our supply of Homes and Experiences. The Salesforce team works with many stakeholders to gather requirements, from sales to marketing to operations, and then they work with Salesforce engineering team to build features, provide operational support and resolve bugs. The difference you will make: You will be responsible for developing and launching features and processes for our internal teams and external partners . You will need to work closely with our cross-functional partners throughout the program design and execution process. This will involve requirements gathering, solution development, roadmap planning, project management, feature testing and deployment (UAT, training, onboarding). You will also need to report out on the performance of these systems and programs. In addition to developing new features and processes you will need to manage parts of the operation yourself, such as data uploads/downloads, maintaining access lists, and overseeing the onboarding of new cohorts of users. You will need to balance your time allocation between running programs day to day and investing in improved systems for the future. In a rapidly moving business environment you will need to make quick adjustments as new priorities develop and retain a flexible planning and management approach. A typical day: Collaborate with a diverse set of stakeholders to understand their needs and then work with Salesforce Product/Engineering to design, build and deploy solutionsBecome a subject matter expert in the systems you have responsibility for, holding office hours, mentoring others on the uses of it and writing documentation on best practicesCommunicate prioritization decisions and project progress via updates, presentations and docs, including roadmaps, and answer urgent questions from senior leadership when requiredDeliver change management process across communication, training and support for our partner teams (including e.g. troubleshooting assistance)Manage your own roadmap by identifying new project opportunities and proposing prioritization within existing requestsWork with Engineering and Analytics to automate repetitive operational tasks such as candidate pipelines and data processingSkillfully navigate multiple competing priorities, managing expectations, foreseeing obstacles, acting proactively and influencing resourcing decisions Skills: Your expertise: 4+years of work experience with increasing responsibility in a technology or consulting environmentBachelor's Degree or equivalent; Masters a plusExperience managing and executing large cross-functional projects in the technology / operational space; knowledge of Salesforce is critical; knowledge of similar CRM tools is a plusHands-on experience of onboarding teams, including training and technical supportAnalytical toolkit - Modeling and data manipulation in Excel is critical, SQL is a bonusExperience running prioritization processes, building roadmaps, writing project plans and business cases, and conducting tooling roll-outsConfidence, resilience, creativity and self-sufficiency in solving problems yourselfExceptional collaborator and influencer with the ability to work across functions and geographies and with partners at differing levels of seniorityExcellent written and oral communication skills location: San Francisco, California job type: Contract salary: $55 - 60 per hour work hours: 8am to 5pm education: Masters responsibilities: The Salesforce team on Scaled Operations is responsible for creating and managing the Salesforce platform that our teams use to acquire, vet and optimize our supply of Homes and Experiences. The Salesforce team works with many stakeholders to gather requirements, from sales to marketing to operations, and then they work with Salesforce engineering team to build features, provide operational support and resolve bugs. The difference you will make: You will be responsible for developing and launching features and processes for our internal teams and external partners . You will need to work closely with our cross-functional partners throughout the program design and execution process. This will involve requirements gathering, solution development, roadmap planning, project management, feature testing and deployment (UAT, training, onboarding). You will also need to report out on the performance of these systems and programs. In addition to developing new features and processes you will need to manage parts of the operation yourself, such as data uploads/downloads, maintaining access lists, and overseeing the onboarding of new cohorts of users. You will need to balance your time allocation between running programs day to day and investing in improved systems for the future. In a rapidly moving business environment you will need to make quick adjustments as new priorities develop and retain a flexible planning and management approach. A typical day: Collaborate with a diverse set of stakeholders to understand their needs and then work with Salesforce Product/Engineering to design, build and deploy solutionsBecome a subject matter expert in the systems you have responsibility for, holding office hours, mentoring others on the uses of it and writing documentation on best practicesCommunicate prioritization decisions and project progress via updates, presentations and docs, including roadmaps, and answer urgent questions from senior leadership when requiredDeliver change management process across communication, training and support for our partner teams (including e.g. troubleshooting assistance)Manage your own roadmap by identifying new project opportunities and proposing prioritization within existing requestsWork with Engineering and Analytics to automate repetitive operational tasks such as candidate pipelines and data processingSkillfully navigate multiple competing priorities, managing expectations, foreseeing obstacles, acting proactively and influencing resourcing decisions Skills: Your expertise: 4+years of work experience with increasing responsibility in a technology or consulting environmentBachelor's Degree or equivalent; Masters a plusExperience managing and executing large cross-functional projects in the technology / operational space; knowledge of Salesforce is critical; knowledge of similar CRM tools is a plusHands-on experience of onboarding teams, including training and technical supportAnalytical toolkit - Modeling and data manipulation in Excel is critical, SQL is a bonusExperience running prioritization processes, building roadmaps, writing project plans and business cases, and conducting tooling roll-outsConfidence, resilience, creativity and self-sufficiency in solving problems yourselfExceptional collaborator and influencer with the ability to work across functions and geographies and with partners at differing levels of seniorityExcellent written and oral communication skills qualifications: The Salesforce team on Scaled Operations is responsible for creating and managing the Salesforce platform that our teams use to acquire, vet and optimize our supply of Homes and Experiences. The Salesforce team works with many stakeholders to gather requirements, from sales to marketing to operations, and then they work with Salesforce engineering team to build features, provide operational support and resolve bugs. The difference you will make: You will be responsible for developing and launching features and processes for our internal teams and external partners . You will need to work closely with our cross-functional partners throughout the program design and execution process. This will involve requirements gathering, solution development, roadmap planning, project management, feature testing and deployment (UAT, training, onboarding). You will also need to report out on the performance of these systems and programs. In addition to developing new features and processes you will need to manage parts of the operation yourself, such as data uploads/downloads, maintaining access lists, and overseeing the onboarding of new cohorts of users. You will need to balance your time allocation between running programs day to day and investing in improved systems for the future. In a rapidly moving business environment you will need to make quick adjustments as new priorities develop and retain a flexible planning and management approach. A typical day: Collaborate with a diverse set of stakeholders to understand their needs and then work with Salesforce Product/Engineering to design, build and deploy solutionsBecome a subject matter expert in the systems you have responsibility for, holding office hours, mentoring others on the uses of it and writing documentation on best practicesCommunicate prioritization decisions and project progress via updates, presentations and docs, including roadmaps, and answer urgent questions from senior leadership when requiredDeliver change management process across communication, training and support for our partner teams (including e.g. troubleshooting assistance)Manage your own roadmap by identifying new project opportunities and proposing prioritization within existing requestsWork with Engineering and Analytics to automate repetitive operational tasks such as candidate pipelines and data processingSkillfully navigate multiple competing priorities, managing expectations, foreseeing obstacles, acting proactively and influencing resourcing decisions Skills: Your expertise: 4+years of work experience with increasing responsibility in a technology or consulting environmentBachelor's Degree or equivalent; Masters a plusExperience managing and executing large cross-functional projects in the technology / operational space; knowledge of Salesforce is critical; knowledge of similar CRM tools is a plusHands-on experience of onboarding teams, including training and technical supportAnalytical toolkit - Modeling and data manipulation in Excel is critical, SQL is a bonusExperience running prioritization processes, building roadmaps, writing project plans and business cases, and conducting tooling roll-outsConfidence, resilience, creativity and self-sufficiency in solving problems yourselfExceptional collaborator and influencer with the ability to work across functions and geographies and with partners at differing levels of seniorityExcellent written and oral communication skills skills: The Salesforce team on Scaled Operations is responsible for creating and managing the Salesforce platform that our teams use to acquire, vet and optimize our supply of Homes and Experiences. The Salesforce team works with many stakeholders to gather requirements, from sales to marketing to operations, and then they work with Salesforce engineering team to build features, provide operational support and resolve bugs. The difference you will make: You will be responsible for developing and launching features and processes for our internal teams and external partners . You will need to work closely with our cross-functional partners throughout the program design and execution process. This will involve requirements gathering, solution development, roadmap planning, project management, feature testing and deployment (UAT, training, onboarding). You will also need to report out on the performance of these systems and programs. In addition to developing new features and processes you will need to manage parts of the operation yourself, such as data uploads/downloads, maintaining access lists, and overseeing the onboarding of new cohorts of users. You will need to balance your time allocation between running programs day to day and investing in improved systems for the future. In a rapidly moving business environment you will need to make quick adjustments as new priorities develop and retain a flexible planning and management approach. A typical day: Collaborate with a diverse set of stakeholders to understand their needs and then work with Salesforce Product/Engineering to design, build and deploy solutionsBecome a subject matter expert in the systems you have responsibility for, holding office hours, mentoring others on the uses of it and writing documentation on best practicesCommunicate prioritization decisions and project progress via updates, presentations and docs, including roadmaps, and answer urgent questions from senior leadership when requiredDeliver change management process across communication, training and support for our partner teams (including e.g. troubleshooting assistance)Manage your own roadmap by identifying new project opportunities and proposing prioritization within existing requestsWork with Engineering and Analytics to automate repetitive operational tasks such as candidate pipelines and data processingSkillfully navigate multiple competing priorities, managing expectations, foreseeing obstacles, acting proactively and influencing resourcing decisions Skills: Your expertise: 4+years of work experience with increasing responsibility in a technology or consulting environmentBachelor's Degree or equivalent; Masters a plusExperience managing and executing large cross-functional projects in the technology / operational space; knowledge of Salesforce is critical; knowledge of similar CRM tools is a plusHands-on experience of onboarding teams, including training and technical supportAnalytical toolkit - Modeling and data manipulation in Excel is critical, SQL is a bonusExperience running prioritization processes, building roadmaps, writing project plans and business cases, and conducting tooling roll-outsConfidence, resilience, creativity and self-sufficiency in solving problems yourselfExceptional collaborator and influencer with the ability to work across functions and geographies and with partners at differing levels of seniorityExcellent written and oral communication skills Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.