public relations representative salaries in charlotte, north carolina

Randstad is currently working with a client that is looking for an experienced Customer Experience Representative. They are located in Charlotte, NC (28273) Hours- Monday thru Friday 1st shift Pay Rate-$20 hourly to start Weekly Pay Job Description The Customer Experience Representative is responsible for managing customer inquiries and orders, resolving complaints, and ensuring that customers receive timely and effective support. The ideal candidate will be highly organized, possess communication skills, and be capable of handling multiple tasks simultaneously. This role requires attention to detail and a customer-first attitude to ensure customer satisfaction and retention. Job Responsibilities: Customer Support: Respond to customer inquiries via phone, email, and chat, providing accurate information and resolving issues efficiently. Complaint Resolution: Handle customer complaints with professionalism and empathy, working to resolve issues and provide satisfactory solutions. Order Management: Process customer orders, track shipments, and provide status updates to customers. Ensure orders are entered accurately and within the required timeframe. Escalation Management: Identify and escalate complex issues to supervisors or senior team members, ensuring the proper escalation process is followed. Documentation: Maintain accurate records of customer interactions, complaints, and resolutions using CRM systems and ensure all relevant data is logged. Process Adherence: Follow company procedures and guidelines in handling customer inquiries and complaints, ensuring compliance with internal policies. Customer Satisfaction: Monitor customer satisfaction and identify areas for improvement. Take proactive steps to ensure a positive customer experience. Team Collaboration: Work closely with team members and other departments to ensure smooth and efficient customer service processes. Continuous Improvement: Participate in training sessions and stay up-to-date with product knowledge, company policies, and customer service best practices. Liaison between sales and operations: Ensure input from the Sales team on customer requirements is clear and concise, and interface with operations to ensure committed dates are communicated and maintained properly. Handling customer disputes and past-due accounts: Monitoring of customer accounts to ensure payment terms are kept in alignment with the Controlling department. salary: $20 - $20.01 per hourshift: Firstwork hours: 8 AM - 4 PMeducation: High SchoolResponsibilitiesJob Responsibilities: Customer Support: Respond to customer inquiries via phone, email, and chat, providing accurate information and resolving issues efficiently. Complaint Resolution: Handle customer complaints with professionalism and empathy, working to resolve issues and provide satisfactory solutions. Order Management: Process customer orders, track shipments, and provide status updates to customers. Ensure orders are entered accurately and within the required timeframe. Escalation Management: Identify and escalate complex issues to supervisors or senior team members, ensuring the proper escalation process is followed. Documentation: Maintain accurate records of customer interactions, complaints, and resolutions using CRM systems and ensure all relevant data is logged. Process Adherence: Follow company procedures and guidelines in handling customer inquiries and complaints, ensuring compliance with internal policies. Customer Satisfaction: Monitor customer satisfaction and identify areas for improvement. Take proactive steps to ensure a positive customer experience. The essential functions of this role include:working in a smoke free environmentSkillsFollow-upTelephone EtiquetteActive ListeningTyping SkillsCustomer RelationsCustomer Relationship ManagementSAP (1 year of experience is required)Complaint resolution (1 year of experience is required)Retention (1 year of experience is required)QualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.

This randstad at work job gives you the power to choose the job you want and complete hiring documents right from your smartphone so you can start faster. Click apply to download or open the randstad at work app. Complete your profile and start locking in your next job. Already have the randstad at work app? Simply open the app to choose this or other available jobs and get started.job summary:As a customer service specialist, you will help customers with their questions about our products, Pricess orders and order sheets for the warehouse team, email customers and staff, Assist other CSR's and programs. Expectations include providing high quality support by phone, email, and other written communications.location: Charlotte, NCsalary: $17/hrwork hours: 8:00AM to 5:00PMqualifications:up to 50 lbs. (heavy lifting)skills:Verbal communication skillsWritten communication skillsComputer proficiencyOrganizational skillsTime management skillsDetail orienteddress code:Shirts or t-shirts must have sleeves and be without any holes or rips. Pants without any holes or rips. No profane or suggestive texts and images. Closed toe and non slip footwear only.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.

job summary: Well established, reputable and growing $1B manufacturer is looking for a Plant Manager in their flagship plant located in the Charlotte, NC area. This is not a remote or hybrid position, all candidates must be willing to work 100% of the time in a manufacturing plant. The ideal candidate will possess experience in an engineered to order (ETO), and in a high mix manufacturing environment along with a progressive plant manufacturing career track record. Experience with machining/fabrication/CNC is a plus. This role comes with an excellent compensation plan commensurate with experience with a base salary ranging from $200k to $230k plus an annual 35% bonus, LTIP and relocation assistance (if needed). All candidates must be legally authorized to work in the U.S.   location: Charlotte, North Carolina job type: Permanent salary: $200,000 - 230,000 per year work hours: 8am to 4pm education: Bachelors   responsibilities: Essential Duties and Responsibilities Plans, implements and oversees manufacturing plant organization policies and goals. Leverage KPI's and action plans to ensure effective daily management of operations inclusive of materials, quality, machining, assembly, shipping/receiving.Coordinate activities of departments such as manufacturing, engineering, production control, materials management, quality, service, and maintenance to ensure customer service excellence, high quality, cost control, and operational efficiency.Drive transformational change throughout the plant in coordination with business unit strategies and plans.Work with the plant management team to continuously improves manufacturing and other plant processes through Lean, Six-Sigma, and other similar metric driven methods.Provide leadership and guidance to coach, motivate, and lead team members to their optimum performance levels and career development. Manage morale and turnover through building an understanding of what motivates your team members.Communicate the vision from senior leadership and set and communicate business objectives for your team that align with this vision.Manage the day-to-day activities and motivate team members to succeed in a fast-paced collaborative agile environment centered on software development.Guide and support plant resources in capital investments, material management, and labor & overhead productivity plans.Confers with administrative personnel and reviews business activity including related operating and sales reports to ensure customer service excellence, quality, and operational efficiency. Knowledge, Skills, Competencies, and Abilities Demonstrated expertise in adding value through leadership by building strong high performing teams and achieving successful outcomes on complicated programs.Acts independently or as a member of a project team responsible for providing technical process guidance concerning the business implications of the application of various systems.Demonstrated success in a high mix ETO manufacturing environment of products with complex BOM structure.A team player with excellent written and verbal communication skills.strong organizational skills and detailed oriented.Ability to think abstractly to deal with ambiguous/undefined problemsMust possess a very strong background in Lean Manufacturing. Requires good people management, motivational and leadership skills. Required Qualifications Bachelor's degree (B. A.) from four-year college or university; or 10+ years related experience and/or training; or equivalent combination of education and experience.10+ year operations experience involving materials management, machining, manufacturing engineering, quality, production, and warehousing.5+ years proven track record of Plant Manager experience and/or progressive experiences in plant management to include operations, production, value stream, factory manager.#LI-DW1   qualifications: Experience level: ManagerMinimum 10 years of experienceEducation: Bachelors (required)  skills: Manufacturing Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.