retirement specialist

Join our team! We’re seeking Customer Service Representatives for the Credit Card Department in Charlotte, NC. This is a 6-month contract-to-hire opportunity with a leading financial institution. Location: Onsite off i85 & W WT Harris – Charlotte, NC Schedule: Flexible availability, including weekends required Duration: 6-month contract-to-hire Take the next step in your career—apply today to secure your spot!salary: $19 - $20 per hourshift: Secondwork hours: 4 PM - 12 AMeducation: No Degree RequiredResponsibilities Handle inbound calls (75-100 per day) related to payments, lost/stolen cards, disputes, fraud, and digital banking options Review customer credit card profiles, assist with account inquiries, and help resolve concerns Research and resolve customer issues independently Calls average 3-5 minutes with steady volume throughout shifts The essential functions of this role include:working weekendsSkillsCustomer ServiceCustomer supportCall Center SupportCall CenterBanking OperationsRetail BankingQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.

Are you ready to shine in a role where your smile makes someone’s day? As a Customer Service Representative, you’ll be the friendly face guiding customers, handling transactions with care, and sprinkling a little joy into every interaction. Enjoy awesome perks, a team that feels like family, and endless growth opportunities—because your potential is limitless! If you’re ready to turn your people skills into a rewarding career, apply today and let’s make banking a brighter place—together! salary: $15 - $15.01 per hourshift: Firstwork hours: 8:30 AM - 5:30 PMeducation: High SchoolResponsibilities Respond promptly to customer needs and build relationships. Process customer applications, payments, and daily transactions accurately. Present marketing offers and manage assigned customer accounts. Ensure compliance with all banking policies and regulations. Participate in ongoing training to stay updated on banking products. The essential functions of this role include:working in a smoke free environmentSkillsActive ListeningTelephone EtiquetteAdapting to ChangeBasic Computer SkillsBasic Software SkillsCustomer ServiceIndustry RepresentativeCall Center SupportClient ServiceCollectionsCUSTOMER ORDERS/SALESCustomer RelationsCustomer Relationship ManagementTyping SkillsQualificationsYears of experience: 0 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.

Randstad is looking for Customer Service Representative in San Antonio, TX. This Customer Service Representative role involves handling 75-100 inbound calls daily in a fast-paced call center environment. Responsibilities include assisting customers with payments, disputes, fraud issues, and account reviews while navigating multiple systems. Good communication, problem-solving, and technical skills are essential, along with patience and empathy to ensure a quality customer experience. The role requires attention to detail, active listening, and adaptability in a coaching-heavy environment. Position:Customer Service Representative Location:San Antonio, TX, 78251 Pay:  20 Shift Days/Hours:  24 hour call center; schedules given based on availability Potential schedule assignments: OFF: Tuesday, Saturday: 9:00 AM - 5:30 PM 10:00 AM - 6:30 PM 1:00 PM - 9:30 PM OFF: Sunday, Thursday: 9:00 AM - 5:30 PM 9:30 AM - 6:00 PM 10:00 AM - 6:30 PM OFF: Saturday, Wednesday: 9:30 AM - 6:00 PM 10:00 AM - 6:30 PM 12:00 PM - 8:30 PM 1:00 PM - 9:30 PMsalary: $19 - $20 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: No Degree RequiredResponsibilities You will work as a Customer Service Rep with Consumer Lending and will be responsible for providing quality customer experience while working to resolve customer’s complaints/inquiries. Researching cases independently  Types of calls include: Payments, lost/stolen cards, dispute, fraud, transaction review, digital options, balance transfers Responsible for reviewing the customer’s credit card profile, payments, reviewing accounts, assisting the customer understand their balances  Inbound Call Center: 75-100 calls per day (higher volume calls in the earlier shifts) Calls around 3-5 minute approximately  Calls are back to back and sometimes a breather in between calls Will transfer more escalated calls to another department  Day in the life… Call center environment At desk all day long- expectation to stay at desk Can be loud and busy Resource utilization System navigation is important skill Understanding tool bars Organizing desktop Use multiple windows Navigate when talking to customers Average amount of calls and AHT Average 75-100 calls a day Calls are 3-5 minutes approximately Calls can be back-to-back and sometimes there’s a breather in between. Based on call volume there could be opportunities for overtime or time off without pay. SkillsCustomer Service System Navigation SkillsAttention to DetailQualificationsYears of experience: 0 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.