seo analyst

job summary: We are seeking an experienced ITIL Change Management Analyst to join a dynamic team in Washington, DC. In this role, you will collaborate with IT and business partners to align technology solutions and processes with organizational strategies within the Service Management function. You will play a critical role in governing and improving key ITIL disciplines, including Change, Release, and Configuration Management, while ensuring the smooth implementation of changes to maintain service continuity. This position requires strong analytical skills, excellent communication abilities, and proficiency with tools like ServiceNow.  location: Washington, Washington, D.C. job type: Contract salary: $75 - 85 per hour work hours: 8am to 4pm education: Bachelors   responsibilities: Govern critical Service Management processes, including Change, Release, and Configuration Management.Review and evaluate change requests to ensure compliance with established policies and procedures.Facilitate key meetings, including daily operations meetings, Change Advisory Board (CAB) meetings, and Post Implementation Review (PIR) sessions.Collaborate with stakeholders to identify and implement process improvements and best practices.Monitor and analyze metrics to assess process effectiveness and customer satisfaction.Assist in developing user manuals, knowledge databases, and training materials for Service Management processes.Coordinate approvals, assess risks, and develop mitigation plans for requested changes.Validate pre- and post-implementation milestones, including testing, scheduling, and backout plans.Promote ITIL Service Management principles to business and IT teams, fostering a culture of excellence.Participate in formal reporting and analysis of IT Operations to identify trends and opportunities for improvement.Leverage ServiceNow for reporting, dashboard creation, and KPI tracking. Requirements: Demonstrated experience in IT Service Management roles.ITIL v3 or v4 Certification (Practitioner certification preferred).Proficiency with the ServiceNow platform, including reporting and KPI development.strong understanding of IT operations and Service Management functions.Excellent communication and facilitation skills.   qualifications: Experience level: ExperiencedMinimum 6 years of experienceEducation: Bachelors  skills: Change management Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.

job summary: We are looking for a skilled individual to manage the daily monitoring of staffing and personnel matters, exercising discretion and independent judgment with minimal supervision. This role will also oversee both internal and external client service support, including managing relationships with support teams. Daily tasks will involve interacting with support staff, addressing inquiries or issues, and handling escalated matters with engineering. Additionally, the individual will provide regular progress updates to upper management through reporting.   location: SAN ANTONIO, Texas job type: Permanent salary: $90,000 - 110,000 per year work hours: 8am to 4pm education: Bachelors   responsibilities: Oversee ongoing support for business applications, addressing troubleshooting, issue resolution, and regular maintenance for medium to complex systems. Manage the creation and upkeep of beta environments and conduct post-production testing of applications.Collaborate with stakeholders to gather and document business requirements for new applications, enhancements to existing systems, bug fixes, and prioritization of these initiatives.Lead a team of Application Analysts within a highly complex organization, influencing cross-functional partners and leaders to achieve organizational goals.Manage the implementation and configuration of new business applications, working closely with the development team to gather feedback and ensure alignment with business needs and best practices.Partner with direct reports to develop and deliver training sessions for end-users, ensuring effective utilization of business applications across all operational teams.Mentor and support team development while driving process improvement initiatives, including automating tasks, working with the development team to eliminate manual work, and enhancing the experiences of support agents and the communities served.Perform other duties as assigned. Minimum Qualifications: Bachelor's degree in Computer Science, Engineering, Business, or a related field from an accredited college or university.5-7 years of experience in analyzing IT business processes, software applications, IT platform design, and IT documentation, with a solid understanding of application/IT platform data systems and operations.3-4 years of experience in people management and leadership roles.Exceptional organizational and planning skills.strong multi-tasking abilities.Advanced data collection and analysis skills.Excellent problem-solving, analytical, and multi-tasking abilities.Skilled in negotiation and prioritization.Expertise in managing deadlines and complex problem-solving.Proficient in Microsoft Office Suite (Outlook, Word, Excel).Excellent verbal and written communication skills.Ability to work collaboratively and build relationships.strong organizational and prioritization skills.Flexibility and adaptability in a dynamic environment.Ability to travel locally or nationally by car or plane.Capability to sit for extended periods performing sedentary tasks.Ability to stand, stoop, and kneel for long periods when filing.   qualifications: Experience level: ManagerMinimum 7 years of experienceEducation: Bachelors (required)  skills: ManagerBusiness AnalysisSalesforceManagerLeadership (3 years of experience is required) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.

job summary: We are seeking a detail-oriented IT Operations and Contract Management Analyst with a background in contract operations and government contract reviews to join our team in Washington, DC. This is a hybrid position near Union Station in DC (3 days of onsite work each week). Candidates with prior experience as a Contracting Officer's Technical Representative (COTR) are highly preferred. This role supports the governance and management of key IT service management processes, including Incident, Change, and Problem Management, while also playing a critical role in contract oversight and vendor management. The successful candidate will collaborate with cross-functional teams to improve IT operations, ensure compliance with contract requirements, facilitate key meetings, and uphold service delivery standards. With a focus on process improvement, contract analysis, and vendor performance, this role requires excellent analytical and communication skills, along with the ability to drive operational excellence in a fast-paced environment. Qualifications Bachelor's degree in Information Technology, Business Administration, or related field, or equivalent experience.Demonstrated experience in contract operations, government contract review, and vendor performance management.Prior experience as a Contracting Officer's Technical Representative (COTR) is strongly preferred.Great customer service, communication, and interpersonal skills.Knowledge of Six Sigma/Lean principles and ITIL certification is preferred.Familiarity with IT operations, service management functions, and KPI reporting.Analytical capabilities with expertise in process improvement and vendor performance management.   location: WASHINGTON, District of Columbia job type: Contract salary: $50 - 57 per hour work hours: 8am to 4pm education: Bachelors   responsibilities: Oversee the governance and execution of Incident, Change, and Problem Management processes.Review and provide detailed analysis of government contracts and operational agreements to ensure compliance with terms and conditions.Document service management activities, including meeting notes, process improvements, and contract-related operational agreements.Facilitate gate reviews, change advisory boards, IT operational meetings, and contract performance reviews.Act as a liaison between business units, IT teams, and contract management teams to deliver compliant and efficient solutions.Utilize structured methods to gather, analyze, and document process improvement and contract compliance requirements.Validate completeness and readiness for production release while ensuring contract deliverables are met.Investigate, resolve, and escalate service-related issues while monitoring metrics for customer satisfaction and vendor contract performance.Promote awareness of IT Service Management processes, contract compliance standards, and operational best practices across departments.Ensure effective vendor management practices, including KPI development, contract execution, and performance monitoring.Provide expertise in government contract management processes, including Ariba On-Demand and forensic accounting.   qualifications: Experience level: ExperiencedMinimum 6 years of experienceEducation: Bachelors  skills: Contract Administration Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.