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Are you seeking an opportunity to join a nationally recognized Property & Casualty (P&C) Insurance organization? What about an organization recognized by Forbes as One of America's Top Employers and Business Insurance as A Best Place to Work?   Randstad is seeking service-oriented professionals to join our insurance industry client, headquartered in Worcester, MA. This position is a permanent placement (direct hire) with our client and is ideal for those interested in joining a highly collaborative environment that truly fosters employee growth!   This position’s location is flexible including; one of the Hanover offices, hybrid, or remote (work from home).  Summary: As a member of the Customer Service Center team, you will work with independent insurance agents and their customers to create an outstanding service experience. By joining the team, you can expect to take part in a comprehensive training program that will prepare you for success. You will learn our client's service philosophy and receive system and skills training that will position you for career growth within the Personal Lines organization.  This role is responsible for providing consultative service to customers while also educating and offering personal lines P&C products in order to ensure the customer’s insurance protection.  Successful candidates MUST have an active Property and Casualty license or PL (Personal Lines) Producer License. Also, candidates must have the ability to perform multiple tasks, including answering simple to complex customer inquiries, effectively resolving escalated and/or complicated customer concerns, process policy and billing changes, research and communicate underwriting guidelines and coverage requirements to agents and insureds.  Responsibilities: Ability to handle all calls and make appropriate decision or take appropriate action with minimal assistance needed from other team members or departments.Counsels, educates and provides accurate insurance advice through research and resolving problems. Accurately relay information and make simple to very complex and involved decisions regarding coverages and rates using established underwriting guidelines, procedures and philosophy for multiple states.Ability to interpret and verify coverages and data.Must use established guidelines and techniques such as timeliness, quality and effectiveness to respond to all inquiries.Recommend and secure additional or increased coverage within specified carrier guidelines. Provide insurance quotes to policyholders as required. Full account review and advocacy discussion is required on all calls to ensure protection of customers. Further discussion of additional lines of business protection will be connected to our Sales team counterparts for final binding.Review incoming written correspondence, request additional details when needed and draft written communications in response to service requests received from customersProcess policy change and policy issuance transactions online, received through various channels within specified guidelines; makes policy payment plan changes as necessary with minimal assistance Responsible to follow through on all billing adjustments and changes to achieve customer (agent or insured) satisfaction. Skills: Customer ServiceTelephone EtiquetteTyping SkillsActive ListeningCRMPersonal Lines InsuranceFollow-upSales SupportEmpathy Qualifications: Years of experience: 2 yearsExperience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ready to put your highly in-demand customer service skill set into practice in a fast-paced environment? If you’re an experienced professional who has demonstrated people skills, loves troubleshooting and lives to delight customers, we have amazing customer service jobs waiting for you. Read on to learn a little bit more about the job requirements — and if you think you’re qualified, be sure to apply. We’ll get back to you promptly and schedule an online interview if we think you’re a match. Pay: $14.36/hr with weekly pay! Hybrid schedule! salary: $14 - $14.36 per hourshift: Firstwork hours: 8 AM - 4 PMeducation: High SchoolResponsibilities Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. Track and document all inquiries using the applicable systems. Complete associated tasks according to the established guidelines. Meet Quality Assurance (QA) and other key performance metrics. Facilitate the fulfillment of caller requests for materials via mail, email, or download. Transfer/refer consumers to appropriate entities according to the established guidelines. Escalate calls or issues to the appropriate designated staff for resolution as needed. Facilitate translation services for non-English speaking callers according to procedures. Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. SkillsCall CenterCall Center SupportTelephone EtiquetteFollow-upTyping SkillsBasic Software SkillsQualificationsYears of experience: 0 yearsExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.

Do you want to make a difference in people's lives?  We are seeking experienced healthcare recruiters for a nationally recognized Level I Trauma Hospital.  You will be responsible for finding and placing healthcare professionals into jobs at hospitals, clinics, nursing homes, etc. You will work with a wide range of positions—from doctors to nurses to physical therapists and also sourcing for non-clinical positions —and you will help ensure that these professionals are placed in an environment where they can do their best work. Responsiblities: Interviewing candidates to determine their qualifications and interest in the position Representing client interests by negotiating with candidates to reach agreement on compensation, benefits, and other terms of employment Coordinating the administrative aspects of hiring new employees, including processing paperwork, verifying credentials, and scheduling orientations Reviewing applicants’ resumes and interviewing applicants for open positions Identifying prospective candidates for jobs based on client requests and job requirements What's In it for YOU: Benefits (medical, optical & vision) Life Insurance 401K Company Discounts Hybrid position  Salary $83,200/paid weekly salary: $39 - $40 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorsResponsibilitiesresponsible for finding and placing healthcare professionals into jobs at hospitals, clinics, nursing homes, etc. They work with a wide range of positions—from doctors to nurses to physical therapists—and they help ensure that these professionals are placed in an environment where they can do their best work. Interviewing candidates to determine their qualifications and interest in the position Representing client interests by negotiating with candidates to reach agreement on compensation, benefits, and other terms of employment Coordinating the administrative aspects of hiring new employees, including processing paperwork, verifying credentials, and scheduling orientations Reviewing applicants’ resumes and interviewing applicants for open positions Identifying prospective candidates for jobs based on client requests and job requirements Reviewing and updating candidate profiles in databases, such as online applications and HRIS systems The essential functions of this role include:working in a smoke free environmentSkillsDirect SourcingDiversity RecruitingHealthcare NetworkHealthcare Recruiting (5 years of experience is required)High VolumeHealthcareRecruitment of Imaging titles (4 years of experience is required)QualificationsYears of experience: 5 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.